Soft tooling is a mold cut from unhardened steel or aluminum rather than hardened tool steel. It is easier to machine, and that is the whole appeal.
Hardness is also what lets a mold hold a sharp parting line, a clean gate, and a consistent texture shot after shot. Without it the tool starts changing from the first cycle, slowly at first and then in ways you can see on the part.
NetProto does not build soft tooling. Every program runs on one hardened steel tool, so this page explains how wear behaves rather than how to buy a soft tool.