1. Introduction
This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard information when you access our website, use our online quoting platform, upload design files, or purchase manufacturing services.
2. Categories of Information We Collect
We may collect the following categories of information.
- Personal information such as name, email address, phone number, company name, and billing and shipping address
- Technical and project information such as CAD files, drawings, specifications, order history, and communications
- Automatically collected data such as IP address, browser type, device information, pages visited, referral sources, cookies, and tracking identifiers
3. Cookies and Tracking Technologies
We use analytics, advertising, session cookies, functional cookies, and tracking technologies, including Google Analytics, advertising pixels, and Microsoft Clarity.
Microsoft Clarity helps us understand how users interact with our website through behavioral metrics, heatmaps, and session replay. This information helps us analyze website traffic, improve user experience, optimize site performance, prevent fraud or abuse, and improve our marketing where permitted by law.
Website usage data may be captured using first-party and third-party cookies and other tracking technologies, including information such as pages visited, device and browser information, interactions with website elements, referral sources, and tracking identifiers.
Users may manage cookies through browser settings or cookie consent tools. For more information about how Microsoft collects and uses data, visit the Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement.
4. How We Use Information
We use collected information to support business and platform operations.
- Provide quotations and manufacturing services
- Process payments
- Communicate regarding projects
- Improve platform performance
- Prevent fraud
- Comply with legal obligations
- Conduct marketing and retargeting where permitted by law
5. Legal Basis for Processing (GDPR - EU Users)
For users in the European Economic Area, processing is based on performance of a contract, legitimate business interests, compliance with legal obligations, and user consent for marketing and tracking cookies.
6. Sharing of Information
We may share information with manufacturing subcontractors as necessary, AWS cloud infrastructure providers, payment processors, analytics providers such as Google and Microsoft Clarity, advertising platforms, and legal authorities when required.
All service providers are required to maintain confidentiality.
We do not sell personal information.
7. International Data Transfers
Information may be transferred to and stored in the United States.
For users in the European Union, we rely on Standard Contractual Clauses and other appropriate safeguards required under GDPR.
By using our services, you consent to such transfers.
8. Data Retention
We retain information for as long as necessary to provide services, maintain production records, comply with tax and legal requirements, and protect against disputes.
Design files may be retained for repeat production or legal compliance.
9. Data Security
Design files and personal data are stored using commercially reasonable security measures, including cloud-based infrastructure such as AWS.
However, no system can guarantee absolute security.
10. Your Privacy Rights
California residents may have the right to know what personal information we collect, request deletion, request correction, opt out of certain data sharing, and not be discriminated against for exercising rights.
EU residents may have the right to access personal data, rectify inaccurate data, request erasure, restrict processing, request data portability, object to processing, and withdraw consent.
EU residents may also lodge a complaint with their local data protection authority.
The provided policy draft includes placeholder contact details for privacy requests that should be finalized if needed.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age.
12. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.